Professional Services

PacketMotion’s professional services, customers can leverage their PacketSenty investment with our expertise to accelerate time-to-value and rapidly reduce risks and costs associated with insider threats regarding comprehensive user visibility, data governance, and compliance.

PacketMotion Solution Overview

PacketMotion Professional Services consultants are highly experienced in product implementation, process integration and security best practices. They work closely with the customer to ensure success through the planning, deployment and advanced use phases. The goal is to transfer expert knowledge to the customer and empower the customer to meet objectives. PacketMotion profession services include: JumpStart, Installation, Training, and Custom Services. PacketMotion’s professional services can be adapted to meet your business requirements. For more information, email sales@packetmotion.com or call PacketMotion directly at +1.408.449.4300.

PacketMotion JumpStart Service

This on-site professional service accelerates your adoption and proficiency of the PacketSentry solution by combining installation and training services. The service includes:

a pre-flight check to design an implementation plan, review technical specifications, assess requirements and facilitate installation
on-site installation that assures appropriate deployment, tunes settings as well as validates network and directory service integration
on-site guided product tour to establish product familiarity and further customize the solution based on immediate policies and report requirements
on-site training covering key features, daily operation and system maintenance
post-service remote system tune up and Q&A session

PacketMotion Installation Service

This on-site installation service ensures the successful PacketSentry deployment. The service includes:

a pre-flight check to design an implementation plan, review technical specifications, assess requirements and facilitate installation
on-site installation that assures appropriate deployment, tunes settings as well as validates network and directory service integration
a remote guided product tour and Q&A session
post-service remote system tune up and Q&A session

PacketMotion Training Service

This on-site training service expedites knowledge transfer to IT and security professionals regarding PacketSentry operation. The service includes:

an overview of the PacketSentry product, how it works and deployment considerations
a guided product tour covering installation, configuration, and key features
daily operation including dashboard, search, alerts, reports, and rules
detailed review of monitoring and control policies and custom reports
advanced topics regarding directory integration, rules and maintenance
post-service remote Q&A session

PacketMotion Custom Service

PacketMotion can adapt PacketSentry to monitor and control user activity associated with unique or custom applications. Our team will review, develop and validate meta data application decodes and integrate the respective application protocol within the PacketSentry system. The initial development service and subsequent maintenance will depend on the scope of protocol specifications and access to application session data.